This specific book review is brought in this week to align with the content of this week’s Startup journey
I thought it was appropriate to condense and present the author’s views and move away from my traditional way of reviewing. This book is a highly recommended read for team building by many industry veterans
As the concepts were presented with a story line it was an easy read and what follows are the brief summary of the concepts minus the story line. Please note that it would be easy to dismiss the five dysfunctions stated here as sheer ‘common sense’ but don’t we all agree ‘common sense’ is NOT so ‘common’.
The five dysfunctions are represented below as a pyramid and the first dysfunction starts at the bottom of the pyramid and gradually gives rise to the fifth dysfunction, which is at the top of the pyramid. To restate in our language the pyramid could be viewed as a linked list where the ‘head’ is the bottom of the pyramid and the tail is the ‘top’ of the pyramid.
Absence of Trust
Trust is the foundation on any significant relationships are built, nurtured and enriched. We could debate endlessly on what constitutes trust or the absence of it. In other words how do we measure ‘trust’ or the absence of ‘it’. It is not that hard but generally it is. It is simply the ability to state ‘look folks – I am s***wing up. Can you help me’. It is the ability to express vulnerability without any element of insecurity or prejudice. The absence of trust leads to the second dysfunction.
Fear of Conflict
Much progress in any kind of social setup depends on healthy debate on contrasting views. It is simply the ability to debate our ideas passionately and see reason in choosing one out of many ideas. Everyone one would probably recall the famous sequence in the movie ‘”Good, Bad, Ugly” “If you have to shoot, shoot. Do not talk”. The measure is simply to ask ourselves ‘Are we able to state what we really feel’ or ‘are we suppressing our emotions’? There has to be a ‘storm’ before the calm. The absence of conflict leads to the third dysfunction.
Lack of Commitment
Well it is the dreaded ‘C’ word. It is simply the ability to ‘deliver on our promises’. It could be as simple as coming to a meeting in the ‘stated’ time or as complex as meeting an important ‘Delivery Milestone’. The measure is simple. How many times we have answered directly ‘when asked’, ‘when something would be over’ and how many times have we stuck to what we have ‘stated’ if we did manage to state in the first place. I have at least felt that we take so many things for granted in all spheres of life that even outside our professional space we do not stick to what we say. I cannot remember when I have been in time for a meeting with my friends/family. The absence of commitment leads to the fourth dysfunction.
Avoidance of Accountability
Accountability or lack of it can be best explained by the story of ‘Everybody thought somebody’ will do it. I am not repeating that story here. It is simply the ability to ask our selves and our peers ‘why certain agreed upon thing was not done?’. The measure is ‘Do we even bother to ask our own selves or our peers’ when there is a failure to meet a stated ‘commitment’. The absence of accountability leads to the fifth dysfunction.
Inattention to Results
This is the stage where goal displacement and goal in-congruence occur. It is a stage where individual priorities have overridden team priorities and there is an absence of working towards realizing a ‘common goal’. At this stage teams are insensitive towards what could be termed as ‘Getting the rubber on the road’.
Be aware of this symptoms when you are forming or building teams.
Enjoy Maadi (Have Fun)