True Leaders Are Not Heroes. True Leaders Create Heroes
Great Leadership can inspire heroism
Lessons from the Woman Who Built Squarespace’s Customer Care Team from 1 to 184
Establishing customer care early is a very public gesture
Fear Of Failure May Ensure It
Launch and Learn
The Age of the Cockroach
Constraints Inspire Creativity
Forget “Should” and Live the Life You Want to Live
See judgment for what it is
Random Thoughts 